- Check-in: 4:00pm Check-out: 12:00pm.
- Please contact the Front Desk if you are in need of a later check-out time on your departure date. A fee may apply depending on your actual departure time as it will be based on availability.
- Hospitality Rooms to change/ shower before your flight are available at a nominal charge.
- Express checkout available for all departing guests.
- Minimum age for check-in: 21 years.
- Rollaway beds are not available.
- Baby cribs are available free of charge on a first-come-first-served basis.
- Small Pets are permitted; please contact the hotel for details.
- Reservations must be guaranteed with a credit card at time of reservation. Certain rates and periods designated by the hotel require full pre-payment of room and tax for the entire stay at the time of reservation.
- Reservations can be cancelled at no charge to the guest if done so by 6pm two days before arrival (unless a Rate plan requiring immediate and full payment, which does not allow for cancellations, was booked). Should a guest fail cancel by this time a late cancellation fee equal to the amount of the first night room and tax will apply. If a guest fails to check-in, the hotel will charge the guest a ‘no-show charge’ equal to the amount of the first night room and tax. Rate Plans requiring immediate payment at the time of reservation, do not allow cancellations and no refunds will be given in the event of early departures, no show or cancellation.
- A valid credit card and picture ID is required at check-in.
- At check-in, Grand Beach Hotel will authorize the guest's credit card for an amount equal to room/ tax (unless pre-paid) plus estimated incidental expenses for the entire stay. Any unused authorization will be released at check-out. We discourage the use of debit cards as the release time of authorizations depends on the guest's bank.
- Valet Parking is available at the hotel for a nightly fee of $44 with in-out privileges. Visitor parking is available for $21 per car for up to five (5) hours.
- Guests may receive standard letters and carrier envelopes free of charge. Any packages/ boxes larger than a carrier envelope and up to forty (40) pounds in weight will be subject to a one-time storage and handling fee based on the size of the box.
The following charges will apply:
Boxes 10x7x3 inches or larger: $4
Boxes 17x13x13 inches or larger: $8
Boxes 18x18x16 inches or larger: $12
Guests should contact our Concierge Desk to make special arrangements, if they expect shipments in excess of forty (40) pounds per box. Any unclaimed packages will be returned to the sender after fourteen (14) days. Due to limited storage space, we request that shipments not arrive any earlier than two (2) days prior to arrival.
Terms & Conditions
Grand Beach Hotel Surfside wishes all of our guests a pleasant and relaxing stay. The following terms & conditions will answer many questions guests may have. We also invite guests to visit our FAQs.